Public Assessment Workflow

Probench supports a complete public assessment process where once the methodology is ready the complete process till the companies getting the feedback can be automated. Following image would give you a brief idea.

Please find explanation for each of the above steps in details below:

Step 1: Prepare Methodology and List of Participating companies

This is the first step before automating the assessment process. You should be ready with your questionnaire methodology and the list of companies or participants who will be participating in the benchmarking or assessment process. Certainly, you can modify it after configuration, but there needs to be an initial starting point.

Step 2: Configuring Survey / Questionnaire

Once you are ready with the questionnaire, it's time to start configuring Probench according to your questionnaire and begin building the survey in Probench. To build the survey in Probench, you will need to follow the steps mentioned below:

1. Manage Template - Here you will create the questionnaire structure.
2. Manage Surveys - Here you will create a survey, assign the start and end date, assign the survey to the group of participants etc..

Step 3: Assessing companies using Public Data

In this step, the assessors/analysts evaluate the companies based on the methodology using publicly available data. As part of this step, assessors provide scores and comments for the indicators. They also attach evidence so that the companies can understand the basis of their assessment.

Step 4: Import and Invite Participants

In this step, you need to add the participants to Probench. The following are the two ways you can add participants:

• Manage Participants - Using this menu, you can manually add one participant at a time or edit their details one at a time.
• Import Participants - Using this menu, you can import all the participants in bulk along with their additional details.

After adding the participants, you can bulk invite them to be part of the assessment and provide their data or responses. You can use the following menu for this.

• Invite Participants - Using this screen, you can filter and invite a group of participants or even a single participant.

Step 5: Companies Register and Respond

Once the companies/participants are invited, they can use the details in the email and follow the instructions registration process to register themselves to register themselves. Any number of users from the company can register on Probench.

Once registered and logged into the system, users can access the survey and view their assessments done by the assessors/analysts in step 3 above. If they have any comments or disagreements with the scores provided, companies can choose to provide their own comments and evidence, which will initiate a conversation with the assessors/analysts.

Step 6: Conversation with Paricipants

Once the companies provide their comments and evidence, a conversation begins between the assessors and the companies. Based on the conversation, assessors decide if the scores for a particular indicator should be changed and proceed with the modifications.

Step 7: Reallocating & Calculating Final Scores

There are 2 ways my which scores gets calculated in Probench.

1. Default Probench Scoring
   As part of this, scores are assigned to the questions in the survey template either while creating the survey structure or at a later stage when the scores are ready. This scoring method uses a roll-up scoring methodology, where the score of a child node determines the score of its parent nodes based on the weights assigned to each child question.

2. Custom Scoring
   As the name suggests, these scoring calculations can be completely customized based on your requirements. For this type of scoring, you need to use datasets and the dataset functions to perform the necessary calculations.

Step 8: Statistical Analysis

Once the responses are submitted by the participants and scoring is done, you may want to benchmark the scores to compare each participant. For this purpose, you will need to perform statistical analysis, such as averaging the scores, ranking the participants, calculating sector-wise averages, etc.

All of this is necessary so that you can provide appropriate feedback to the participants without revealing their peers. To do this, you will need to use the "Your Datasets" functionality to create various datasets.

Step 9: Prepare Feedback Report / Scorecard

Now that the data is collected and analysed the next step is to prepare a feedback to the participants. This feedback can be in the form of

• Feedback Report
• Scorecard

Both the above are 2 different names of the same output. These scorecards would contains

1. Companies own scores
2. Averages (Sector, Industry, Country etc..)
3. Section-wise scores & averages
4. Ranks
5. Star ratings
6. Recommendations for future improvements
7. Learnings

This helps companies to understand where they stand and provide enough motivation to participate and get value out of the process.

Step 10: Send Feedback Report / Scorecard

Once the feedback report/scorecard is configured, you can send and generate hundreds of these reports, one for each company, with just the click of a button. This will significantly reduce your manual labor and help maintain consistency. It also makes corrections easy, as you only need to change it in one place, and with a single click, you can regenerate all the reports.